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A) All Cancellations requests must be sent in writing by email, by fax or by letter.
B) We will applied any penalty in the following cases:
– in case of cancellations made thirty (30) days prior to the date of arrival, no cancellation fee is charged and a full refund of the confirmatory deposit is given,
– in case of cancellations from 29 to 7 days prior arrival, the confirmatory deposit and the pre-authorisation will not be refunded and will be applied a penalty 50% for the total amount of your stay on your credit card,
– in case of cancellations from 6 days prior arrival and the day of your arrival, the confirmatory deposit and the pre-authorisation will not be refunded and will be applied a penalty 100% for the total amount of your stay on your credit card.
C) Any reductions in the duration of your stay or in the number of the participants are considered as cancellations.
D) In case of no show or early departure will be applied a penalty 100% for the total amount of your stay on your credit card.
E) The hotel reserves the right to reduce or cancel any penalty in case of determined types of cancellations. For example: the total amount of your stay can be kept for a future booking by BellaVista Relax Hotel within 12 months since the cancellation’s day for the same period of the early reservation. In case of bookings made in a different period will be applied the prices of that period and will be applied a penalty.
Credit card can be used by the BellaVista Relax Hotel as a guarantee of the reservation, by making a pre-authorisation to check the validity of it and can be also used to charge the total sum of the stay or to apply any penalty.
With the pre-authorisation the BellaVista Relax Hotel reserve the right to check the validity of your credit card. Not any charges will be collected. Pre-authorisation expires automatically within 30 days.
In case of negative pre-authorisation the client will be contacted immediately by e-mail or by phone and the reservation will be considered invalid.
Bookings with incorrect, missing or invalid credit card’s codes will be considered not confirmed and not guaranteed.
Exclusively for August or New’s Eve’s period or during the Christmas markets, or in cases of particular circumstances will be required a 30% deposit, that will be charged before arrival.
The full payment will be charged the day before of the departure. We accept credit cards, debit cards, cashier’s cheques or you can pay cash with a maximum amount of € 999.
We do not accept bank or postal cheques. In case of cancellations or no shows the deposit will not be refunded.